Out with the old, in with the new! We have seen a ton of new trends in business tech in recent years, and 2018 will only be a year of more and more changes. Seemingly distant technologies like artificial intelligence and machine learning are finally making their way down to the small business sector, as well as more powerful tools for workplace convenience and mobility. Keep an eye on these small business technology trends for 2018.
Artificial intelligence is no longer characterized by science fiction robots and vindictive computers come to life. Today, artificial intelligence is increasingly used in business for both its computing abilities and convenience in freeing up time for its human counterparts. In 2018, artificial intelligence will finally be affordable enough for the little guys to take advantage of. From chat bots to computer learning software, AI for business is a technology you will want to keep your eyes on.
If you are not already utilizing cloud computing in one form or another, your business isn’t just stuck in 2017, it’s stuck in 1995. Most of the leading project management software, CRMs, and even file storing services are cloud based. The reason the cloud is so huge in business is its convenience and reliability. You can access a cloud based program from any device and automatically save and backup your information on an ongoing basis.
Cloud based desktops are a huge trend for 2018, as they take cloud computing to a whole new level of convenience. With a cloud based desktop, you can log into your desktop with all of your files from any device. With mobility and working from home at an all-time high, the prevalence of cloud computing will only continue to rise.
Automation, automation, automation – this trend isn’t going anywhere any time soon. From marketing to the machine shop, small businesses need now more than ever to hop on the automation train or get left in the dust. You don’t need to worry about automation coming for anyone’s jobs just yet, but it will certainly make menial tasks more bearable and wide scale operations more possible.
More Powerful CRMs
Client relationship managers (CRMs) will be more than a notetaking and follow-up reminder system in 2018. CRMs are growing to include both automation and artificial intelligence. The new wave of CRMs can send your follow-up emails for you automatically and even analyze your leads to recommend which are the most likely to convert. Combine this with being based in the cloud and you’ve got the sales person’s new best friend.
Service Providers Over In-House
With all of these new small business technology trends for 2018, the use of service providers over in-house teams is increasing in popularity. Hiring a service provider for your technology needs allows you to keep up with the fast changing landscape, and means that you don’t have to do constant re-training and new hiring to be able to use the next big tech trend. Service providers are specialists in what they do, and only charge you to use the service you need. Using a service provider over an in-house team allows you to more nimbly shift with trends in technology.
Small Business Technology Trends for 2018
What technology do you think will finally reach the small business sector in 2018? Are we in for a year of AI’s and automation, or just another year of the same old tech everyone is already using? Let us know what you think in the comments.