Why business continuity plans fail

By EDITOR | Published: OCTOBER 28, 2020

Even the best managed IT services provider (MSP) can overlook certain business continuity plan (BCP) details. This is why businesses should always be on the lookout for the following pitfalls of BCP to ensure that the plan works as it should.

Over-optimistic testing

The initial testing attempt is usually the most important, because it’s when MSPs can pinpoint potential pain points in the recovery plan. However, they usually test the system in full, instead of in phases. This can cause MSPs to overlook specific points, with too many factors overwhelming them all at the same time.

Insufficient remote user licenses

MSPs give remote user licenses to businesses so that employees can access a remote desktop software when they need to, like when a disaster strikes. However, a provider may only have a limited number of licenses. In some cases, more employees will need access to the remote desktop software than a provider’s license can allow.

Lost digital IDs

When a disaster strikes, employees will usually need their digital IDs so they can log in to the MSP’s remote system while the office system is being restored. However, digital IDs are not automatically saved when a desktop is backed up. So when an employee uses their “ready and restored” desktop, they are unable to access the system with their previous digital ID.

Absence of a communications strategy

MSPs often use email to notify and communicate with business owners and their employees when a disaster happens. However, this form of communication may not always be reliable in certain cases, such as during spam intrusions.

Instead, you can use emergency communication applications such as AlertMedia or Everbridge. These programs automate necessary actions such as sending out mass notifications, sharing information, and mobilizing teams to prevent operational disruptions, so your MSP can easily notify you in case of any disaster.

Backups that require labored validation

After a system has been restored, IT technicians and business owners need to check whether the restoration is thorough and complete. This becomes an arduous task when the log reports are not easy to compare. This usually happens when MSPs utilize backup applications that don’t come with their own log modules and have to be acquired separately.

These are just some reasons why business continuity plans fail. While you should trust that your MSPs will secure your systems, it is important for business owners to be involved with any process that pertains to your IT infrastructure. Just because you believe something works doesn’t necessarily mean that it actually does. If you have questions regarding your business continuity plan, get in touch with our experts today.This entry was posted in BusinessGeneral Articles C

Are your Windows 10 updates taking too long? Here’s what you need to do

Windows 10 users are well aware that installing updates can take a long time. We hear users complaining about it all the time. Why are Windows 10 updates so slow, and what can users do to speed things up? Here’s our take.

Windows 10 updates take a while to complete because Microsoft is constantly adding larger files and features to the operating system. The biggest updates, released in the spring and fall of every year, take upwards of four hours to install if there are no unexpected glitches. The process takes even longer if you have a fragmented or nearly full hard drive.

In addition to the large files and numerous features included in Windows 10 updates, internet speed can significantly affect installation times. This is especially true if your office network is overburdened by multiple people downloading the update at the same time.

However, if you still experience slow speed even when there aren’t simultaneous downloads, then it’s likely that there is a problem that is preventing the installation from running smoothly.

When you experience slow updates, try the following:

1. Free up storage space and defragment your hard drive

Windows 10 updates often take up a lot of hard drive space, so you need to make room for them to speed up the installation. This means deleting old files and uninstalling software you no longer need.

You’ll also want to defragment your hard drive, a process that organizes how data is stored on your hard drive so it can create, open, and save files faster. Defragmenting a drive is as easy as pressing the Windows button and typing Defragment and Optimize Drives. From there, just select the hard drive, click Analyze, and if the drive is more than 10% fragmented, press Optimize.

2. Run Windows Update Troubleshooter

If faulty software components are causing installation problems, Windows Update Troubleshooter may be able to fix the issue and decrease download and install times. Simply press the Windows button and type Troubleshoot Settings. That will open a new window with an option for Windows Update.

3. Disable startup software

Before your update begins, you should also disable third-party applications that might cause disruptions. To do this, press and hold Ctrl + Shift + Escape to access the Task Manager. In the window that opens, click the tab labeled Startup. This will show you all the apps that have permission to open themselves when you log in to Windows 10. Right-click any apps that aren’t important and select Disable (don’t disable Microsoft tasks) to speed up the update installation process.

4. Optimize your network

Sometimes, a faster connection is all you need. Consider upgrading to a fiber optic connection or purchasing more bandwidth from your internet service provider. It’s also a good idea to use bandwidth management tools to make sure sufficient network resources are reserved for things like Windows 10 updates, rather than bandwidth hogs like Microsoft Teams or YouTube.

5. Schedule updates for low-traffic periods

Massive updates with long installation times are unavoidable sometimes. So instead of installing them during the day, schedule them for after hours when your computers and office network aren’t in use. Go to Settings > Update & Security and specify when you prefer updates to be installed.

If you need help with any of the tips above, we’re always here to help. Call us today to meet with our Windows specialists!

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