Have you heard the new buzz in the tech world about bots for business? You may not be completely familiar with what they are and what their value is, but whether you knew it or not, you have likely already interacted with one. Business bots have been around for years, but with the growth in artificial intelligence, they are becoming more sophisticated and more widely used at a fast-growing rate. They have become a game-changer in saving companies time and money.
What Are Business Bots?
Business bots are essentially a basic form of artificial intelligence software. They can be programmed to respond to questions in certain ways and to take a specific action based on a request. They must be customized by developers to make decisions based on certain questions and follow certain thought trees. The use of a copy writer is also needed when building a bot so that they can be programmed to respond in helpful, personal ways. The last thing you want is a robotic bot, right?
One of the most common use of business bots is the customer service chat bot. Many businesses now have a chat function on their website and chat bots are a popular way to handle simple requests. For example, if a user asks for an order status on tracking number X, the bot can be programmed to pull that data and give it to the user; no human necessary. If the situation escalates or gets too complicated for the bot, it can seamlessly be transferred to a human representative.
How They Are Being Used
The most common use for bots are to manage business’s chat function. As mentioned before, this is often in the form of customer service, but can be sales bots as well. They can easily be programmed to perform basic transactions and answer questions about products.
Two other great applications for bots in business are for IT and internal departments like HR. IT companies are using bots to answer technical questions, and in some cases, actually fix technical issues too. For internal use, like in an HR department, bots can be used to answer questions like “how many vacation days do I have?” or to process paystub copy requests. Bots are not only capable of answering questions, but can be functional too. They do a great job at handling simple requests to save the human employees the time spent on menial (but necessary) tasks.
Why Bots for Business are Getting So Popular
The benefits of business bots are probably becoming pretty obvious: they are great at saving companies time and money. They can handle simple tasks that soak up the time of personnel, and eliminate the chance for human error in these tasks. Although humans usually still need to be present when situations escalate or surpass the bot’s programming, they can still be very helpful in handling lower level inquiries.
As the technology continues to be developed, bots for business are becoming cheaper and easier to program as well. They are much more accessible for every-day companies to afford and set up. For most companies, the benefits they offer weighed against their cost is a no-brainer.
Bots for Business
Bots are becoming common in businesses of all sizes and in all industries. Any business that handles monotonous tasks or customer inquiries would benefit from the use of a bot – so pretty much everyone. Every year, technology in the business community works to stream-line processes and make the lives of humans easier, and bots for business are a big step toward that goal.
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